CompanyBox

FAQ

Design It

Am I charged by the amount of colors I use?

The price you see is what you will be charged. Use every color of the rainbow if you want!

B-flute, E-flute, C-flute; what is the difference?

Flutes give strength and structure to boxes,  serving as a protector, insulator and cushioning device. Our system is set up to automatically select the flute options that will function best for your box size and style.

E-flute is ideal for high quality printing with a thickness of 1/16″. It is generally used for mailers and some specialty displays like the beer and wine cases.

B-flute is a good alternative to E-flute when wanting to support heavier items. With a thickness of 1/8″ and shorter flutes, this type of box still provides a rigid, flat surface for printing.

C-flute is commonly used for shippers. The flutes are taller here at 3/16″, giving C-flute somewhat better cushioning properties than B-flute.

Can I design offline?

Absolutely. Simply download our template and design with even more control using Adobe Illustrator, Photoshop or CorelDRAW.

Can I save my work and come back to it later?

Just create an account to take advantage of unlimited storage design. You can also revisit templates you’ve ordered in the past, if you want to reorder more.

Do you offer inserts for my box?

Yes, we do. We have a talented team of structural designers who can help. Design work typically takes 2-3 business days. Email or call us with your idea and we will be happy to work with you.

Does CompanyBox offer design services?

Absolutely! We have a fantastic team of structural and graphic designers who can design just about anything you want. CompanyBox charges by the hour, with a minimum of 1 hour dedicated per project. Call or email us to discuss your idea.

How do I know which board type to select?

We have tried to make it as easy as possible so we’ve gone ahead and chosen the best board type options for each product. When you are entering custom dimensions, click on the View Recommendations tab for a more detailed overview and help in making your choice.

How will I know what my box is going to look like?

Make sure you click on the 3D Preview button! You will be able to see your design from every angle. You can also order just one box of any size and style with your design.

I want to see a sample before I order. Is this possible?

Sure! There are two options for samples. You can order our standard Sample Kit which gives you a glimpse at our different materials, print quality and finishes. This is a great option for someone who needs help deciding what is best for a packaging project. If you would like to see your design in any size or style, you can order our Custom Sample option for $38.00. Just enter a quantity of one (1) when checking out.

I want to upload an image. What is the recommended DPI?

We recommend a minimum of 200 DPI. Uploading images with less than 200 DPI may result in pixelation.

Is there a set up fee?

There are no set up fees unless you require professional design help. We have team of structural and graphic designers who work with our customers for an hourly fee.

The preview looks blurry. Will it print that way?

No! The preview only shows how the graphics align on the box. The final print is much sharper as long as vector or high-resolution graphics are used. Our team will reach out to you if they think higher resolution or vector-based art is needed. We want to make sure you are 100% happy!

What are your color settings?

CompanyBox accepts artwork in both CMYK and RGB, however we encourage customers to convert images to CMYK before uploading. This ensures you will be able to soft-proof your CMYK images on you monitor and see color results after the conversion. Images supplied in RGB will be converted to CMYK with an automated process using embedded RGB profiles.
Please be aware that screen colors (RGB) may appear duller or lack contrast when printed.

What do the red and black lines mean on the design template?

The black lines indicate where the box will be cut and the red lines show where there is a fold. No worries though, these lines will not be printed on your box.

What is the difference between your materials and finishes?

Standard White is the typical corrugated material used for packaging. It has slight variations in the white color is you look very closely.

Premium White is our high performer. It will add a look of luxury to your print. Premium White is available in both a matte and gloss finish. Gloss finish is a process where ink is cured to appear glossier than a traditional matte finish. It is only available on Premium White.

Kraft is the standard brown material you see on boxes, but once you add your branding (logo, color!) it’s not so standard anymore. Be sure to think about the colors you use when choosing this material. Colors will look darker on Kraft than colors printed on Standard or Premium White.

Order It

Are there hidden fees?

There are no hidden fees. The price you see updates real time and includes printing, cutting and gluing if needed. Once you put the order in your cart you will be able to see a shipping price.

How can I get in touch with someone about my order?

We are here for you! You can email us, use our online chat feature or call us at 877.926.3223

How do I cancel an order?

You can cancel an order any time before you approve your proof. Once we receive proof approval, the order goes to production and cannot be canceled.

I’m a non-taxable customer. How do I place an order using my tax exempt status?

In order for your company to be considered for tax exemption status, you must provide a tax-exemption certificate. Email your certificate to info@companybox.com.

Is sales tax charged?

If the packaging is used as part of your product and you submit a sales exempt form you will not be charged sales tax.

Is there a maximum order amount?

Our site accepts orders up to 12,000. For orders over this amount please call 877.926.3223 or email us at customerservice@companybox.com for a custom quote. We also offer quotes for flexographic or lithographic printing.

Note: Quoted prices are good for 30 days.  

Is there a minimum order amount?

The minimum order is just 1!

What if I am not satisfied with my order? Do you offer refunds?

Our hope is that you are thrilled with your packaging. Because our business is 100% custom work, once an order is printed we are unable to offer returns or exchanges unless the item is damaged. If you receive a defective item, please contact us at customerservice@companybox.com

Where are you located?

We have two manufacturing locations. One in Charlotte, North Carolina and the other in Geneva, Ohio. If you are interested in picking up your completed order, please let us know which location you’d like to for it to be produced before it moves to production.

Will I see a proof when I place my order?

We will send a proof for you to approve within 48 hours of receiving your order. This is your chance to make any slight changes about placement, image quality and colors. Once you approve of what you see, the order goes to production. If you haven’t received your proof within 48 hours of placing your order, please contact us to ensure we have your correct email address.

*Please note: Orders with a quantity of 1 will be printed and shipped out within 3 business days. A proof will not be sent beforehand. 

Print It

Am I limited to printing only on the outside of the box?

Not at all!  You can print on the inside of any corrugated structure. For now, this option is offered offline. Please call to speak to a designer to help you set this up.

Can I print white ink on a kraft box?

Currently, we do not offer white ink. Our digital print supports the CMYK color spectrum. An alternative method you may want to consider is to replicate the look of white ink of a kraft box. We recommend you use a white box and simulate the kraft material with ink as a vector-based background.

Can you print boxes with a glossy finish?

If you want to enhance the look of your box, try out our gloss finish. It will really make it pop! This finish is a unique solution accomplished through a UV curing process. If you’d like to see it first hand before you order, check out the sample kit. 

Note: Make sure to choose Premium White paper with a gloss finish while on our site. Gloss finish is not available on our Kraft or Standard White boxes because it may cause the ink to look spotty. 

Do you outsource my order to someone else?

We are the manufacturer. We do the printing, cutting and gluing in house. We oversee your product from beginning to end. This means we can walk over to check on your order anytime during production!

Does your ink smear?

We use UV inks that are cured with LED and UV lamps to make sure smearing is not a factor. Our new C-500 digital printer will use a water-based ink, which also will not have any smearing issues.

Ship It

Can I pick up my order?

CompanyBox is located in Charlotte, North Carolina and Geneva, Ohio. For customers located near our facility, we do offer a free pickup option. All orders, including pickups are subject to our current lead time for production from the date of proof approval. We will call you as soon as your order is complete to schedule a pickup time.

Can you ship my order outside the United States?

At this time, we offer shipping within the United States and Canada. Unfortunately, we are not currently able to offer overseas shipping. If you are interested in being added to our international shipping wait list, please contact us at info@companybox.com

Do you offer rush shipping?

We do offer expedited services. Call for a quote to discuss lead times.

How can I track the status of my order?

You can easily see the status of your order by logging into your CompanyBox account. Here you will also find your tracking number once your order ships.

How much is shipping?

Shipping rates are calculated based on the weight and size of your order. It will also depend on where you are located. We work directly with FedEx to ensure you receive top quality service and pricing.  We also offer freight shipping based on size and volume.

How will my order arrive? Do you offer freight?

We proudly work with FedEx to ship our orders. Depending on the size of your order, it will either arrive in a CompanyBox shipper or via freight on a pallet. Our site will calculate which option is best. If your order is shipping freight and being delivered to your home, we ask that you let us know so we can arrange a lift gate. This will prevent you from receiving any unforeseen charges. Do you live close to our office? Choose Free Pickup and we’ll have them boxed up and ready for you!

Time It

Do you offer rush production?

We do offer rush production. Please call or email to request this. We strongly recommend adding expedited shipping so your order is not held up be because of shipping.

Tell me about production and shipping times.

Boxes are produced and shipped out on an average of 7 business days after you approve your proof. Transit time typically takes 3 to 5 days depending on your location.

What makes CompanyBox different from other companies?

Unlike other printing plants, we do not have to use printing plates and custom cutting dies for your order. That means a faster turn-around time and lower prices. The cost savings is passed on to you.

Start building your custom box and packaging today.

Contact Us Build Your Box

Make an Impression with Every Shipment.

At CompanyBox, we believe that there’s a massive opportunity every time you send out a package. Why settle for shipping a boring corrugated box when you can send a custom box or package for your business? We bring the latest technology, high-end printing equipment, fast order fulfillment, and friendly customer service to create a perfect corrugated box for your every need. Our team is ready to help you make a winning impression starting with your next delivery.